FAQs

Opting for our recurring deliveries ensures you'll never find yourself without a fresh supply of coffee! Tailor your subscription by choosing your preferred coffee, brewing method, and delivery frequency. Plus, enjoy a 10% discount on each bag, saving you more on every order. Dive into a world of flavor exploration with our coffee subscription, as you get to savor the newest offerings straight from our roastery. Anticipate delightful surprises with unique and exciting flavors delivered to your doorstep with each subscription shipment.

Enjoy complimentary delivery on orders exceeding £15. For orders below £15 within the rest of the UK, a nominal charge of £2.99 applies. Our primary delivery partners are Evri and Royal Mail, ensuring reliable and efficient service. Alternatively, for tracked delivery via DHL or UPS, you can opt for this at checkout for a fee of £6. Select the option that suits your preferences during the checkout process.

Our commitment is to promptly dispatch your order. Utilizing Evri and Royal Mail for postal deliveries typically results in a 2-3 day transit time. Please note that during exceptionally busy periods, such as December, delivery times may extend beyond the usual timeframe.

To utilize your voucher code, simply input it into the designated box during the checkout process.

Feel free to modify your subscription and update personal information within the 'My Account' section.

Yes, you can skip deliveries or suspend your subscription on my account.

Apologies for any inconvenience! Kindly send us an email, and we'll promptly address and resolve the matter for you.

Determining the best method is subjective; it ultimately depends on what suits your preferences. Each brewing method can yield excellent results. If you're looking for an affordable starting point, consider a French Press or Cafetiere. Explore our brewing guides for more information.

At the core of our business is a commitment to sustainability. We strive to minimize our environmental footprint by consistently implementing practices that reduce our impact, and we are dedicated to ongoing efforts to further this objective.

Certainly! Our decaffeinated options undergo a water processing method (free from chemicals), ensuring a taste that closely resembles the real deal. Explore our decaf blend for a delightful experience.

Currently, we do not offer brewing equipment for sale. However, we are exploring the possibility of introducing it in the future.

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Link to your returns policy.

The majority of our coffees adhere to Fair Trade standards, and all of them are consistently traceable and sourced sustainably.

Kindly store your coffee in a sealed container within a dry, cool environment. Avoid placing it in the freezer, as it can absorb unwanted odors. Under these conditions, whole beans maintain their freshness for approximately 60 days, with peak flavor up to 30 days. Ground coffee retains its quality for up to 30 days, with the most optimal taste experienced within the initial two weeks. Coffee pods maintain their freshness for a period of 6 months.

Regrettably, we do not accept returns on coffee purchases, but returns are accepted for pro shop goods.